Shipping & Returns

Sebago.com offers four shipping options: Standard Delivery, Express Delivery, Overnight Delivery and US Postal Service. Orders can be shipped anywhere in the 50 United States, including Alaska, Hawaii, Puerto Rico and US Virgin Islands. Shipping occurs during normal business days (Monday – Friday), excluding postal holidays.

 

SHIPPING SCHEDULE 

DELIVERY SERVICE

ESTIMATED SHIPPING TIMES

Standard

You will receive your purchase within 2 to 8 business days from your order date.*

Express

You will receive your purchase within 2-4 business days from your order date.*

Overnight

You will receive your purchase within 1-3 business days from your order date.*
Orders must be placed by 10 a.m. EST Mon-Friday to be processed for overnight delivery (does not cover weekend delivery).

Custom

Estimated delivery of your custom shoes is three to five weeks from order date.*
At this time, custom product cannot be delivered to P.O. Boxes or FPO/APO addresses.

*Please Note: Delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.

 

SHIPPING CHARGES

ORDER TOTAL

STANDARD

EXPRESS

OVERNIGHT

Up to $25.00

$10.00

$15.00

$30.00

$25.01 - $49.99

$10.00

$15.00

$30.00

$50.00 - $100.00

$10.00

$15.00

$30.00

$100.01 and up

$10.00

$15.00

$30.00

Orders can be shipped anywhere in the 50 United States. Orders that will be shipped to Alaska, Hawaii, Puerto Rico and US Virgin Islands will have a $10 shipping charge for air service.

 

CANCELING ORDERS

At Sebago, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at Sebagocustomerservice@belovefineny.com.

 

RETURNS & EXCHANGES

OUR GUARANTEE

Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us. Please follow the instructions below so we can process your return as quickly as possible. Unfortunately, due the unique nature of Sebago Custom products, they cannot be returned.

 

RETURN BY MAIL:

Non-customized, non-final sale merchandise can be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Sebago.com reserves the right to refuse worn or damaged merchandise.

Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.

Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.

A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If you do not have a pre-paid return shipping label, please contact Customer Service at Sebagocustomerservice@belovefineny.com.

 

DAMAGED OR DEFECTIVE PRODUCT:

If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately via Sebagocustomerservice@belovefineny.com. We will work with you to expedite the replacement or refund of your item.

 

CUSTOMIZABLE PRODUCT:

Due to their unique nature, all Sebago Custom products are final sale and cannot be returned or exchanged. Please contact our customer service team if there are any issues with your custom product order.

 

FOR EXCHANGES:

At this time, sebago.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through sebago.com. If you need assistance please email Customer Service at Sebagocustomerservice@belovefineny.com. We will process your return immediately upon receipt and credit your account for the merchandise.

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