General Questions

We currently accept these forms of payment: 

• American Express 
• Visa
• Mastercard
• Discover Card
• PayPal

We collect sales tax on orders delivered to certain jurisdictions. The totals listed on your screen at checkout reflect an estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes. Your actual tax total will include the correct local sales tax (if applicable).

Easy, reference the care instructions for more information.

Select styles come in our Wide width. If the Width “W” is available to select, then the style comes in a wide size.

Just click on the “notify me” button to get an email from us when the item is back in stock.

Yes, of course! Sebago shoes are made for all conditions. The leather in our shoes will dry out. It may take some time depending on the model, but they will return to normal.

We currently do not have replacement insoles available.


Your order from Sebago will be dispatched within 1-3 business days from our warehouse.

Once your order is dispatched you will receive a shipping confirmation email with your tracking number, and your order should arrive within 3-5 business days.

*During promotional events or when we’re just really busy, we may experience delays in our online order dispatch times.

That depends on your location, the item(s) ordered, and the shipping speed you chose at checkout. All Sebago shipments happen in two parts: processing and transit. Processing and packing times are usually around 24-48 business hours—excluding orders placed on the weekend.

As for transit, standard delivery service 2-6 business days, express delivery service 3-4 business days, and overnight delivery service 1-3 business days. Again, this is dependent on the date you place your Sebago order, what product(s) you ordered, and your location.

You'll receive another email when your Sebago purchase has been dispatched that will have tracking information and link to see its progress.

We offer free shipping in the US for all orders over $100. For orders under $100, we charge a flat rate fee of $10 for standard delivery.


Our aim is to get you your Sebago order as quickly as possible—so once you place your order, we get to work and it can’t be canceled or changed. You can always return or exchange the item once you receive it. For return and exchange instructions please visit our Returns page.

At this time, we are unable to swap or exchange items that have been shipped. You can simply return the item you wish to exchange, and then place a new order for the replacement item. 

Please give us up to 14 days from when we receive the item for your funds to be reflected on your account.