General Questions

We currently accept these forms of payment: 

• American Express 
• Visa
• Mastercard
• Apple Pay
• Google Pay
• PayPal 
• Shop Pay

Fit varies by style, so follow the fit guidance on each product page where it's shown. Our boat shoes should feel snug when you first put them on. The leather softens and stretches as you wear them, molding to your foot. Our loafers take a little time to break in. Wear them with socks for the first few wears to help the leather soften and shape to your feet. Select styles also come in a Wide width, and full measurements are in our Size Chart.

Select styles come in a Wide width. If a style is offered in Wide, you'll see it as a width option next to Regular on the product page. For men, you can browse every style available in Wide in our Wide Shoes collection.

Just click on the “notify me” button to get an email from us when the item is back in stock.

Docksides are our hand-sewn boat shoes, first introduced in 1970 and inspired by Sebago's sailing heritage. Citysides are our loafers, led by the Classic Dan, a descendant of the hand-sewn penny loafer Sebago first made in 1946. Campsides bring our hand-sewn craftsmanship to rugged, outdoor-inspired shoes and boots. Marine is our sailing line: lightweight shoes and boat sneakers made to grip on deck.

Many Sebago boat shoes and loafers are hand-sewn. The stitching that joins the top of the shoe to its sides is done by hand by skilled craftspeople, the same way Sebago has made shoes since 1946. Hand-sewing creates a durable, flexible seam and gives each pair its signature look.

Sebago shoes are made by skilled partner factories in the Dominican Republic, Mexico, El Salvador, Indonesia, Vietnam and Portugal, many of them specialists in hand-sewn construction. Every pair is made to Sebago's standards of quality and craftsmanship.

Each leather needs slightly different care. Smooth leather should be cleaned with a soft cloth and conditioned regularly. Waxed leather benefits from a fresh coat of wax over time. Suede and nubuck are best brushed with a suede brush. You'll find step-by-step instructions for each in our Care guide.

It depends on the style. Our Docksides boat shoes are made for life near the water, with rubber soles that grip on wet decks. Loafers and other leather-soled styles are best kept dry. For more on looking after your shoes, see our Care guide.

Yes. Well-made leather shoes are built to last, and a good repair can give them years more wear. LaRossa Shoe Repair is our exclusive authorized Sebago repair shop. Visit our Repairs page to learn more about their services and how to send in your shoes.

We currently do not have replacement insoles available.  

Please note that multiple discounts or coupons cannot be applied to the same item or order. If an automatic promotion is currently active at checkout, additional discount codes will not be valid. Automatic discounts take precedence over manual codes, and only one offer can be applied per purchase.

Unfortunately, we are unable to offer price adjustments once an order has been placed or retroactively apply discounts after a sale has ended.  This policy ensures fairness to all customers, particularly those who wait for a sale to purchase items when availability in sizes and colors may be limited.

We collect sales tax on orders delivered to certain jurisdictions. The totals listed on your screen at checkout reflect an estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes. Your actual tax total will include the correct local sales tax (if applicable).

Shipping

Orders ship within 1–3 business days, excluding weekends and holidays.  Orders placed after 12 PM ET on Friday, or over the weekend, are processed the next business day.  Once your order ships, you'll receive a confirmation email with tracking, and standard delivery takes 2–6 business days.  Your estimated delivery date is also shown at checkout. 

During sales and busy periods, processing may take a little longer.

No, we currently ship within the United States only, including Alaska and Hawaii.

You'll receive another email when your Sebago purchase has been dispatched that will have tracking information and link to see its progress.

We offer free shipping in the US for all orders over $150. For orders under $150, we charge a flat rate fee of $9.95 for standard delivery.

Returns

Our aim is to get you your Sebago order as quickly as possible—so once you place your order, we get to work and it can’t be canceled or changed. You can always return or exchange the item once you receive it. For return and exchange instructions, please visit our Returns page.

Sebago USA now offers exchanges!

Your exchange order will be processed when your returned item arrives at our facility and is processed by our staff, and a new order for the exchange item will be sent via email at that time.

Our returns portal is currently set up to facilitate exchanges only for the same style and color as the original order; it does not allow exchanges for different styles or colors. A new order will need to be placed for any desired changes.

Any discounts applied to the original order cannot be applied to a new order.

Please allow 10-14 business days from the time your order is delivered to our facility for a return confirmation.

Please give us up to 14 business days from when we receive the item for your funds to be reflected on your account.