Thanks for your recent Sebago-USA purchase.  We pride ourselves on creating quality shoes and apparel inspired from our roots in beautiful, rugged Maine.  If you’re not satisfied with your order for any reason, simply send your item back to us.  Please follow the instructions below so we can process your return as quickly as possible.  Unfortunately, due the unique nature of Sebago-USA Custom products, they can’t be returned.

Non-customized, non-final sale merchandise can be returned in its original unworn condition, and must be received WITHIN 30 DAYS FROM DELIVERY DATE.  Sebago-USA orders returned beyond this time frame will not be accepted. 

Please Note: A $7.95 return shipping fee will be deducted from your refund amount.  All shipping fees to return the item, and the original shipping fees, are non-refundable.

 To ensure your shoes are eligible for return, please try them on while standing on a carpeted surface to avoid scratching the soles. Footwear must be returned in its original shoebox, with all dust bags, cards, and packaging intact.  We also require clothing and accessories are returned in their original condition, including all original packaging and tags.  

Orders shipped back without approval from Sebago-usa.com are not eligible for a full refund and are subject to a 10% restocking fee.  Sebago-usa.com reserves the right to refuse worn or damaged merchandise, including, but not limited to, shoes with creased leather or scuffed soles.

Any damaged or worn merchandise not brought to Sebago-USA's attention within 7 days of delivery date may be subject to a 25% restocking fee or rejection and returned to the customer.  Any worn merchandise that has been submitted for an exchange will have the exchange removed from the return.  Returns shipped back with the return label attached directly to the product without a shipping carton may be subject to a 10% restocking fee.  Shipping fees for returned items are non-refundable.

Online store credits and gift cards are redeemable only on Sebago-usa.com, and are non-transferable, non-refundable and are not redeemable for cash.  Lost gift cards cannot be reissued.  

Any used soap, deodorant, or fragrances are not permitted for return.  If a used product is returned, the return will be rejected and sent back to the original sender. Sebago-USA is not responsible for any individual reactions to ingredients in our products. 

Sebago-usa.com reserves the right to deny any returns, refunds, and exchanges; including but not limited to prevent fraud, suspected fraud, or abuse.

If you suspect your product is defective or was damaged during shipment, please contact our Customer Service Team immediately via customerservice@sebago-usa.com. We’ll work with you to expedite the replacement or refund of your item.

Orders placed outside the United States are not eligible for return or exchange. 

Exchanges

Your exchange order will be processed within 10-14 business days when your returned item arrives at our facility and is manually processed by our staff, and a new order for the exchange item will be automatically placed.  You will receive all order information via email at that time.  If a discount was used for the original order, the pricing is carried over to the exchange order- no payment is required.

Our returns portal is currently set up to facilitate exchanges only for the same style and color as the original order; it does not allow exchanges for different styles or colors.  A new order will need to be placed for any desired changes.  Any discounts applied to the original order cannot be applied to a new order.

Note: Exchange orders are created once the returned item arrives at our facility and gets processed by our staff. The item selected for exchange is not reserved, and may become out of stock before the return is processed.

Please allow 10-14 business days from the time your order is delivered to our facility for a return confirmation.

 

How to Submit a Return Request

1. Visit our Returns portal.

2. Enter your order number (starting with the prefix #SEBAGO) and Shipping zip code.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add an optional note.

5. Click Request return.

6. Click the Print a Label button to print your return label. 

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.  After the product is returned and processed at our facility by our staff, you will receive a refund or a store credit.  

For items that are returned for any other reason, a $7.95 shipping fee will be deducted from your refund amount.  Return requests made where a new order is placed for the same item but of a different size are free of the $7.95 shipping fee.

 

Preparing Your Return

Pack your item(s) in their original packaging, then place the item into a shipping carton, and ship it back to us using the return label.  

A credit for the value of the returned Sebago-USA merchandise less shipping fees will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. 

Please note that shipping labels are created for one-time use only, and are NOT reusable for multiple packages.  Sebago USA is NOT responsible for packages lost due to the use of reused, voided, or expired shipping labels.

If you are returning a damaged or defective item, please include a note in the box regarding the defect.